Zoho Desk
Zoho Desk - Managing User Profiles
Managing User Profiles Profiles control the permission to what a user can do in Zoho Desk. For example, it defines if an agent can reply to tickets, assign a ticket to someone else, import records, create workflow rules, use customization features to ...
Invite a customer to create an account on your Zoho Desk
For your customers to submit tickets and read articles in the Knowledge base: ?? 1. Create the customer in Zoho Desk 2. Invite the customer 3. You can re-invite 4. Your customers will be able to create their account and access the portal For any ...
How to use Zoho Assist from Zoho Desk
How to enable the Zoho Assist add-on in Zoho Desk Click the Setup icon ( ) in the top bar. In the Setup Landing page, click Zoho under Marketplace. On the Zoho page, click Zoho Assist. In the Zoho Assist Add-on page, click Enable. In the Confirmation ...