How to use Zoho Assist from Zoho Desk

How to use Zoho Assist from Zoho Desk

How to enable the Zoho Assist add-on in Zoho Desk

  1. Click the Setup icon (  ) in the top bar.
  2. In the Setup Landing page, click Zoho under Marketplace.
  3. On the Zoho page, click Zoho Assist. 
  4. In the Zoho Assist Add-on page, click Enable.



  5. In the Confirmation dialog box, click Continue to create or link your Zoho Assist organization.

How to start a remote Zoho Assist session from Zoho Desk

  1. Open the Desk support ticket.
  2. Click on Remote Assist.
  3. Choose either Access Remote Screen or Share My Screen to initiate a remote support session or a screen sharing session.
  4. By default, the invite would be sent to the email address that is mentioned in the ticket. You can also send the invite to a different email address if you wish.
  5. Select Start Now to initiate a session now or select Schedule to schedule a session.
  6. Once the session ends, you can update the ticket status, ticket resolution and session notes for the particular ticket from Zoho Assist Technician Console itself.

For any help regarding this procedure, contact support@djtal.ch.

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